What is emotional intelligence and can we get better at it?
We all have a different interpretation of what emotional intelligence (EI) means and why it’s so important. This article takes 2 mins to read and by the end of it you should have a better idea of what EI means and the steps you can take to develop it .
Peter Salovey and John Mayer were the first major researchers in this area and they defined EI as:
"the ability to perceive emotions, to access and generate emotions so as to assist thought, to understand emotions and emotional knowledge, and to reflectively regulate emotions so as to promote emotional and intellectual growth."
When it comes to the workplace we understand that emotions arise in others and ourselves for a reason. It may be that someone or something is getting in the way of us achieving our goals. When this happens we may choose to lash out or we can take a deep breathe and observe the emotions as they arise. In this moment of self-reflection we become empowered. This moment’s pause gives us choices:
- In that brief pause we may be able to see the bigger picture and appreciate that the person in front of us is not the cause of our problems but part of the solution;
- We may realise that we still feel aggrieved by the persons actions but in that brief pause we are able to regulate our emotions and explain clearly and calmly why we feel aggrieved;
- We may also realise that this is not the time for confrontation but that a clear conversation will need to be had with the person when the time is right for both of you and you are both open to each others perspectives;
- Or we may also realise that the thing that we thought aggrieved us is simply not important.
The ability to recognise, use, understand and manage emotions is key to success in all walks of life. The good news is that EI is a skill, which can be developed through coaching. The Mayer, Salovey, Caruso EI test (MSCEIT) measures EI and gives a tailored report on a persons ability in each of these four areas.
I’ve been working with the MSCEIT model for over ten years with clients in the UK and Australia and I’m really pleased to be introducing this great model to Townsville. For more information simply email me back or to take the test or take part in our next 8 week emotional intelligence course just click on the links below
Have a great day
Take the MSCEIT emotional intelligence test and receive two hours of coaching
We are really excited that we have a new eight-week emotional intelligence development course starting on the 14th April. Over the course of our eight 90 minute sessions we introduce practical techniques to improve our ability to recognise, use, understand and manage our emotions
This will be our last mindfulness course in Townsville in 2016 .